When you walk into a sleek, modern store like Apple, the bright lights, minimalist design, and approachable counters set a tone of innovation and service. Now imagine bringing that same inviting atmosphere to a familiar place on campus—DeBartolo Hall.
The newly refreshed Service Desk in DeBartolo Hall isn’t just a name change from the old OIT Help Desk. It represents a shift toward a better experience for students, faculty, and staff. The goal? To make IT support feel accessible, modern, and helpful in every interaction.
What’s New?
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Computer Store Experience: Explore campus workstation equipment, try out peripherals, and get hands-on time with technology before making an upgrade.
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Health Checks: Ensure devices meet cybersecurity standards with computer health checks.
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Lifecycle Services: Receive assistance with retiring old machines when they reach the end of their lifecycle.
Key Improvements
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Cross-Training Staff: Expanding skill sets to handle a wider range of requests efficiently.
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Professional Development: Creating new opportunities for staff growth.
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Streamlined Workflows: Enhancing IT support across campus by centralizing workflows.
This transformation aims to create a welcoming, tech-savvy environment where anyone on campus can confidently seek support. Whether you need advice on upgrading your equipment or help with cybersecurity compliance, the Service Desk is ready to assist.
Stop by 115 DeBartolo Hall and experience the new approach to campus IT services.
(Note: The Service Desk is separate from the Hammes Tech Hub’s services.)
Originally published by at oit.nd.edu on January 13, 2025.