The Office of Information Technologies (OIT) knows that this is a challenging time as Notre Dame employees transition to working remotely. In this message, you will find helpful information on:
Using Technology While Working Remotely
Applications That May Need A Virtual Private Network (VPN)
Extended Hours for the OIT Help Desk
Using Technology While Working Remotely
Human Resources has created a Remote Work Toolkit that provides many resources and links to more information about technology that will be helpful as you transition to working remotely.
Many employees will use a video conferencing tool called Zoom to meet remotely. To prepare to use Zoom, follow these steps BEFORE YOUR MEETING:
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Download Zoom to your computer and log into the Zoom application using your Notre Dame NetID and password
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Review the Zoom Quick Reference Guide so you know how to manage your session
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Review the Zoom Etiquette Guide to ensure the best online meeting experience for yourself and your fellow employees
If you have other questions, you can view the article on Teaching, Learning and Working While Away From Campus from OIT or contact the OIT Help Desk using one of the methods below.
Applications That May Need A Virtual Private Network (VPN)
If you are working remotely, you may be required to use a Virtual Private Network (VPN) to access the applications that you want to use. This is due to licensing restrictions.
The Office of Information Technologies (OIT) has compiled a list of applications that need a VPN. You may need to scroll down the page to see the list of applications.
For more information on the following topics, please click the appropriate link below:
- Instructions for accessing the VPN on your Apple device
- Instructions for accessing the VPN on your Android device
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For more information, search for VPN in the Notre Dame ServiceNow knowledge base or contact the OIT Help Desk using one of the methods below.
Extended Hours for the OIT Help Desk
The OIT Help Desk has extended hours to support you, and is available by phone, email and chat support (All times listed are Eastern Time.) :
- Monday-Friday 6 a.m. – 7 p.m.
- Saturday 10 a.m. – 5 p.m.
- Sunday 1 p.m. – 5 p.m.
You can also follow the OIT on social media for helpful tips and status of campus IT systems. Follow the OIT on Facebook.com/oithelpdesk and on Twitter.com/OITatND.
If you have questions, please contact the OIT Help Desk at 574-631-8111, oithelp@nd.edu or chat online at: help.nd.edu.